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Smart Reception Service Robot
An AI-powered reception robot designed for high-traffic visitor engagement, multi-language guided communication, and autonomous navigation across enterprise, exhibition, healthcare, and public service environments.
The AIsirRobot Smart Reception Service Robot integrates AI speech recognition, natural language processing (NLP), and large language model (LLM) technologies to deliver human-like communication and information services for commercial environments. Powered by a Qualcomm octa-core chip and an industrial-grade MCU, it supports concurrent voice recognition, navigation, camera processing, and screen rendering — enabling continuous reception without function trade-offs.
With a 14-inch full HD touch screen, a 6-microphone array with 360-degree sound source localization and 5-meter pickup range, and a multi-camera system including a 13 MP high-resolution camera, this robot is built for venues that require professional-grade reception and guided communication. It supports mapping of areas up to 55,000 square meters with centimeter-level positioning accuracy, and navigates through passages as narrow as 65 cm with obstacle crossing up to 70 mm — making it suitable for large exhibition halls, government service centers, and multi-floor commercial buildings where smaller robots cannot provide adequate coverage.
Unlike static kiosks, this robot can navigate to where the user is, conduct two-way communication through screen, camera, microphone, and speaker systems, and autonomously return to its charging dock — making it suitable for service points that are not fixed.
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Core Features
✅ AI Voice Recognition & Natural Language Understanding
Powered by NLP and LLM technologies, the robot understands natural conversations, answers domain-specific questions, and supports enterprise knowledge base integration for customized interactions.
✅ Multi-Model Intelligence
Integrates multiple AI models with dynamic switching to provide flexible responses for different application scenarios.
✅ 14-Inch Full HD Touch Screen
A 14-inch 1080P touchscreen supports both touch and voice interaction, creating a more natural face-to-face communication experience.
✅ 360° Voice Localization with 6-Microphone Array
The 6-microphone system provides omnidirectional voice capture, noise reduction, and speaker positioning within a 5-meter range.
✅ Multi-Camera System
Combines a 13 MP camera for facial recognition and video calls with a 2 MP wide-angle camera for environmental awareness and visual interaction.
✅ Autonomous Navigation & Obstacle Avoidance
Uses LiDAR, depth cameras, fisheye cameras, infrared sensors, and collision detection for stable indoor navigation, supporting up to 55,000 m² mapping and centimeter-level positioning.
✅ Smart Battery & Auto Charging
Provides 12–14 hours of operation with automatic return charging and scheduled charging for continuous service availability.
✅ High-Fidelity Speaker System
Integrated high, mid, and low-frequency speakers deliver clear voice output in open commercial environments.
✅ Premium Build Quality
Built with high-strength aluminum alloy and industrial-grade components for stable operation during intensive reception and interaction tasks.
Application Scenarios
Enterprise Reception
In corporate lobbies and enterprise front desks, the robot can proactively greet visitors, introduce the company and its business, and guide guests to their destinations. The 6-microphone array and 13 MP camera support visitor check-in and face registration. Enterprise knowledge base integration allows the robot to answer domain-specific questions based on configured content.
Deployment note: Knowledge base content, greeting scripts, and visitor management workflows require application-level configuration based on the specific enterprise. The scope of visitor management features depends on project requirements.
Exhibition Halls and Museums
In exhibition venues and museums, the robot provides multi-language guided tours, interactive explanations, and visitor Q&A. The 55,000-square-meter mapping capacity and centimeter-level positioning support large and complex venues. The 14-inch screen can display multimedia content synchronized with the robot’s narration, enhancing the visitor experience beyond audio-only guidance.
Deployment note: Exhibition content, tour routes, and language selection require project-specific setup. The robot’s multi-floor navigation capability (with elevator access) should be confirmed based on the venue’s infrastructure and elevator compatibility.
Government Service Halls
In government service centers and administrative halls, the robot can provide consultation guidance, queue management assistance, and smart routing to appropriate service windows. Voice interaction allows visitors to describe their needs, and the robot directs them to the correct department or counter — reducing wait time confusion and freeing front-desk staff for more complex inquiries.
Deployment note: Government service workflows, data security requirements, and system integration scope should be assessed based on the specific agency and regulatory environment.
Healthcare and Senior Care
In hospitals, clinics, and senior care facilities, the robot can provide department guidance, medication and appointment information, and companionship communication. The multi-camera system and 6-microphone array support remote specialist communication and follow-up interaction.
Deployment note: This robot is not a medical device and does not provide diagnostic capabilities. It serves as a remote communication and information platform. Healthcare-related deployments should include assessment of privacy, data security, and regulatory requirements specific to the deployment region.
Retail and Commercial Spaces
In shopping malls and retail stores, the robot can guide customers to specific stores, introduce products and promotions, and provide interactive experiences such as AI-powered photo generation (e.g., stylized portrait photos through voice command). The 65 cm minimum passage width and 70 mm obstacle crossing enable navigation through retail aisles and merchandising areas where standard-size robots cannot operate.
Deployment note: Store directory data, promotional content, and interactive features require application-level configuration. Retail environment layout and obstacle density should be evaluated for navigation feasibility.
Want to discuss how this robot fits your specific industry? Talk to a Robot Integration Specialist — describe your environment, service flow, and integration needs.
Customization and Integration
Hardware Expansion
The robot supports secondary development through multiple expansion interfaces:
- USB-A 2.0 x3 and USB-C x1 for external device connection
- Audio port x1 for audio integration
- DC power port (12V/5A) x1 for hardware power supply
- Top payload space: Two-tier loading area (154 mm x 80 mm x 16 mm upper; 135 mm x 129 mm x 198 mm lower) for external devices and accessories
These expansion options allow enterprises to connect external sensors, displays, payment terminals, or custom hardware modules. The availability and specifications of expansion configurations should be confirmed based on the project.
Application Development
The robot runs on Rosbot, a customized operating system built on Android. This platform supports application-level development for voice interaction workflows, content management, and user interface customization. Enterprises can adjust voice scripts, interface styles, and knowledge base content within the product’s built-in function framework, enabling the robot to match specific business scenarios.
Enterprise System Integration
The robot provides 370+ API interfaces for system integration, supporting connection with access control, turnstiles, elevators, and other smart building systems. Integration feasibility can be assessed based on API availability and project scope. The existence of API interfaces does not guarantee that a specific system integration is completed — each integration requires individual feasibility assessment.
For projects requiring CRM, ERP, or property management system connections, custom development modules can be built through the Rosbot platform. The scope of integration depends on your system architecture, API availability, and technical resources.
Network Connectivity
The robot supports 4G (TD-LTE, FDD-LTE) and WiFi. This allows deployment in environments where WiFi infrastructure is available as well as in locations where cellular connectivity is the primary or backup option.
Deployment and Service
AIsirRobot provides the following services for this robot:
- Requirement analysis: Assess your application scenario, space layout, and service flow to determine if this robot model is the right fit
- Robot configuration: Confirm hardware configuration, software customization, accessory selection, and knowledge base content based on your application
- Deployment coordination: Support delivery, setup, initial configuration, and on-site testing
- After-sales support: 12-month warranty, with technical coordination for maintenance and troubleshooting
Site information required for deployment: Floor plan, corridor widths, floor slope, obstacle layout, elevator availability, network conditions, system interfaces, target languages, required operating hours, and charging station location.Specifications may vary depending on hardware configuration and application requirements. Contact our team to confirm the configuration that matches your project.
Technical Specifications
FAQS
Can this robot integrate with our existing CRM, ERP, or access control systems?
Integration feasibility depends on your system’s API availability and project scope. The robot provides 370+ API interfaces and supports connection with access control, turnstiles, and elevators. Software-level integration with CRM, ERP, or property management systems requires custom development and individual feasibility assessment. Share your system details with our team for evaluation.
How accurate is the voice recognition in noisy environments?
The 6-microphone array with 360-degree sound source localization and 5-meter pickup range is designed for commercial environments with ambient noise, such as hotel lobbies, exhibition halls, and retail floors. Advanced noise reduction filters ambient sound to maintain voice clarity. Actual recognition performance depends on the specific noise profile and acoustic conditions of your deployment site and should be tested in the target environment.
Does the robot support multiple languages?
Multi-language capability depends on the speech recognition and NLP models configured for your deployment. The robot integrates multiple large language models and supports application-level customization, but specific language availability requires project-level assessment. Contact our team to discuss your target languages — we can evaluate model availability and deployment feasibility for your regions.
What is the maximum area the robot can navigate?
The robot supports mapping of areas up to 55,000 square meters with centimeter-level positioning accuracy. The sensor system includes LiDAR, depth vision sensors, fisheye cameras, infrared sensors, and a collision sensor. For multi-floor venues, elevator access is supported. For spaces larger than 55,000 square meters, multiple mapping zones or additional configuration may be required.
Can the hardware and software be customized for our application?
Yes, subject to project scope and technical assessment. The robot supports secondary development through 370+ API interfaces, USB-A 2.0 and USB-C ports, and the Rosbot application platform. Hardware customization includes external device connection and top payload utilization; software customization covers voice scripts, interface styles, and knowledge base content. The extent of customization depends on your project requirements and should be assessed before deployment.
What is the difference between the battery life figures (12 and 14 hours)?
Battery life varies based on workload intensity. In active service scenarios — such as continuous reception, guided tours, and video calls — the robot supports approximately 12 hours of operation. In lower-intensity patrol or standby scenarios, battery life can extend to 14 hours. A full charge takes 4.5 hours, and the robot supports scheduled charging during off-peak periods.
What industries can use this reception robot?
The robot is designed for enterprise reception, exhibition halls and museums, government service centers, healthcare and senior care facilities, and retail spaces. It can also be evaluated for hotel lobbies, bank branches, and transportation hubs. Contact our team to assess suitability for your specific use case.
Request a Quote or Technical Evaluation
Tell us what you need the robot to do. Even if some technical details are not yet confirmed, our team can help evaluate suitable options.
- Application: Briefly describe the task, workflow, or problem you want the robot to handle.
- Key requirements: Share any known payload, reach, capacity, runtime, accuracy, speed, or other performance needs.
- Site & integration: Tell us about the operating environment, layout, existing equipment, or software interfaces if relevant.
- Quantity & timeline: Let us know the expected quantity, destination country, and target delivery or deployment time.
