Logistics and Delivery Support

Importing robots from China involves more than standard freight. Robots may contain lithium batteries, which can be subject to dangerous goods transport regulations. The specific classification and requirements depend on the battery type, transport status, transport method, and carrier policies. Packaging, documentation, shipping options, and Incoterms all affect cost, timeline, and customs clearance. AIsirRobot helps coordinate packaging, export documentation, shipping options, and delivery tracking — with clear attention to the requirements of robot transport.

Who This Service Is For

First-Time Importers of Robots From China

You have not imported robots before and need help understanding what is involved — packaging, documents, shipping options, and customs requirements.

Buyers With Specific Delivery Timelines

You have a project deadline and need to coordinate shipping options that meet your timeline — sea freight, air freight, or express delivery.

Distributors Managing Ongoing Shipments

You plan to order robots regularly and need a reliable coordination process for packaging, export documents, and shipping arrangements.

Common Problems Buyers Face

Lithium Battery Transport Complexity

Robots containing lithium batteries may be subject to dangerous goods transport requirements. Classification, packaging, documentation, and carrier requirements vary depending on the battery and transport method.
Key consideration：
Battery status · Transport method · Carrier requirements

Missing Transport Documents

Depending on the shipment, documents such as MSDS, UN38.3 test reports, or dangerous goods packaging certificates may be required. Missing applicable documents can delay shipping or customs clearance.
Potential impact
Shipping delays · Customs issues · Cargo holds

Incoterms Confusion

EXW, FOB, CIF, DAP, and DDP assign different responsibilities for transport costs, risk, customs clearance, and insurance. Unclear terms can lead to unexpected costs or delays.
Key consideration
Cost · Risk · Customs · Insurance

Packaging and Handling Risks

Robots are heavy, bulky, and sensitive to shock and moisture. Packaging, wooden materials, oversized cargo, and special handling requirements should be confirmed before shipment.
Key consideration
Protection · Dimensions · Weight · Handling

What We Help Coordinate

Packaging Coordination

We coordinate packaging requirements with the manufacturer — wooden cases, pallets, foam protection, moisture barriers, and labeling. Packaging design depends on the product size, weight, transport method, and destination requirements.

Export Document Coordination

We help identify and coordinate export documents — commercial invoices, packing lists, certificates of origin, MSDS, UN38.3 test reports, and dangerous goods declarations. Some documents are provided by the manufacturer, some by the freight forwarder, and some by testing institutions.

Shipping Option Coordination

We coordinate shipping options based on your timeline, budget, and destination — sea freight (FCL or LCL), air freight, or international express. Shipping method selection depends on cargo size, weight, battery classification, and destination port or airport.

Incoterms Confirmation

We help coordinate the applicable Incoterms for your order — assisting with explanation, and coordinating confirmation between supplier, buyer, and freight forwarder. Incoterms are confirmed per order based on the agreement between buyer and supplier.

Tracking and Status Updates

We coordinate delivery tracking and provide status updates during transit. Tracking detail and frequency depend on the shipping method and freight forwarder.

How the Process Works

01 You Send Your Delivery Requirements

Share your destination country, preferred shipping method, timeline, and any customs or import requirements you know about.

02 We Coordinate Packaging and Documents

We coordinate packaging with the manufacturer and identify what export and transport documents are needed. We flag missing documents early.

03 We Coordinate Shipping Options

We coordinate shipping options based on your timeline and budget. We coordinate Incoterms confirmation between buyer, supplier, and freight forwarder, and relay the shipping method and estimated transit time.

04 We Track and Update

We provide tracking information and status updates during transit. Destination-country import responsibilities, customs clearance, and local delivery are handled according to the confirmed Incoterms.

Information We Need From You

Factor	What to Provide
Destination country	Where the robots will be shipped
Preferred shipping method	Sea, air, or express — or not sure
Timeline	Required delivery date or project deadline
Incoterms preference	EXW, FOB, CIF, DAP, DDP, or not sure
Import requirements	Any known customs or regulatory requirements
Unloading conditions	Dock availability, forklift, crane, or manual unloading
Order details	Product type, quantity, and approximate weight

Typical Deliverables:

Shipping options with estimated cost and transit time

Packaging information and requirements

Available or coordinated export and transport documents

Tracking information during transit

Deliverables depend on the shipping method, destination, and availability of documents from the manufacturer and freight forwarder.

Scope Boundaries

What AIsirRobot Does

Coordinate packaging requirements with the manufacturer

Identify and coordinate export and transport documents

Coordinate shipping options with freight forwarders

Coordinate Incoterms confirmation and track shipments

What Requires the Manufacturer, Freight Forwarder, or Testing Institution

Manufacturing and packaging production

Issuing MSDS, UN38.3 test reports, and dangerous goods certificates

Freight booking and local delivery

Identify configuration questions and integration items

What Requires the Buyer, Importer, or Customs Broker

Destination-country customs clearance and import duties

Local import compliance and regulatory requirements

What We Do Not Provide

Guarantee of a specific delivery date

Customs clearance service in the destination country

Guarantee that DDP is available for all destinations

Liability for shipping delays or customs outcomes

Frequently Asked Questions

Why do robots require special shipping?

Many robots contain lithium batteries, which may be subject to dangerous goods transport regulations. The specific classification, packaging, and documentation requirements depend on the battery type, transport status (separate, packed with equipment, or installed), transport method, and carrier policies. We coordinate with the manufacturer and freight forwarder to confirm what applies to your shipment.

What Incoterms do you typically use?

Common Incoterms for robot shipments include FOB (Free on Board), CIF (Cost, Insurance, and Freight), and DAP (Delivered at Place). DDP (Delivered Duty Paid) may be available for some destinations but is not guaranteed for all countries. The applicable Incoterms are coordinated between buyer, supplier, and freight forwarder, and confirmed per order.

Can you ship to any country?

Shipping availability depends on the destination country, shipping line routes, battery transport regulations, and local import requirements. We coordinate shipping options based on your destination — but we cannot guarantee delivery to every country. Remote or restricted destinations may require special arrangements.

What happens if the shipment is delayed?

Shipping delays can occur due to port congestion, customs holds, weather, or battery documentation issues. We coordinate tracking and provide status updates. If a delay occurs, we help communicate with the freight forwarder and manufacturer — but we cannot control all factors that affect transit time.